Is my payment secure
Our company - A.V.B. - guarantees you the greatest security during your order :
At the time of your payment, the padlock symbol appears and indicates that your connection is encrypted and secure.Then, authorization servers are consulted in order to verify this data and prevent abuse and fraud.
SSL encryption technology helps ensure the security of the information you provide during the banking transaction. Your bank details are encrypted and transmitted directly via a secure connection.
Our company - A.V.B. - does not have access to your bank card number at any time. The establishments offered for the payment of your order act as a trusted third party to carry out the transaction.
What are the means and conditions of payment?
All transactions on the alexandrarosier.com website are carried out in euros, dollars or pounds sterling.
We accept the following bank cards as payment methods: CB, Visa, Visa Electron, American Express, Mastercard, Maestro, Paylib, Paypal.
Transactions carried out by Clic & Pay (Crédit du Nord)
The transaction is made on the secure platform of the Crédit du Nord banking establishment, with the Clic & Pay online collection solution : this solution is based on the 3D secure technical platform, so that no banking information concerning the customer will pass through the website.
Only the Crédit du Nord banking establishment has the confidential information (card number, validity date, etc.) of the customer, which is inaccessible to third parties.
Clic & Pay uses SSL technology (128-bit encryption) to guarantee a secure transaction when paying by credit card.
Clic & Pay complies with the European DSP2 directive and strong customer authentication. All card numbers are encrypted on disk with AES-256.
The Clic & Pay infrastructure for storing, decrypting and transmitting card numbers runs independently, without sharing any sensitive information with the basic Clic & Pay services.
Payment by PayPal account
You can choose to pay using a PayPal account. You won't have to use your credit card and payment is handled directly by PayPal.
The invoice for each order is sent to the customer with a summary of the order or to the person designated by him with the product.
A duplicate invoice can be downloaded and / or printed from the customer area.
My payment has been refused, why?
During the order validation, a pre-authorization is requested from your bank. In the event of an unfavorable opinion, we will refuse your order and do not process it.
In the event, for example, of a default ceiling for your payments, or other more specific payment overrun authorization, we invite you to contact your bank.
We remain at your disposal for any clarification
For more information, contact our customer service by phone: +33 (0) 1 42 65 63 77 (non-premium rate call) or by using our contact form
If you would like more information, you can also consult our general conditions of sale.